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Terms of Service

Last updated: August 2026

These Terms of Service (“Terms”) govern your access to and use of the CampusResolve platform (the “Platform”) — software that colleges and universities use to manage Title IX proceedings and other grievance-resolution processes. The Platform is provided by Campus Resolve Software, LLC (“CampusResolve,” “we,” “us,” or “our”). Please read these Terms carefully — they include important limitations on our liability and on how disputes are resolved.

1. Acceptance of these Terms

By accessing or using the Platform, you agree to these Terms. If you do not agree, do not access or use the Platform. If you use the Platform on behalf of an institution or another person, you represent that you are authorized to do so and to accept these Terms on their behalf.

2. The Platform and your institution’s agreement

CampusResolve is provided to institutions under a separate written services agreement between CampusResolve and the institution (the “Institution Agreement”). The Institution Agreement governs the commercial relationship, data ownership and handling, service levels, and each party’s obligations. These Terms govern individual use of the Platform and do not replace or override the Institution Agreement; if the two conflict, the Institution Agreement controls as between CampusResolve and the institution.

3. Eligibility and authorized use

You may use the Platform only if you are authorized by an institution — for example, as a member of its staff (such as a Title IX coordinator, investigator, decision-maker, or appeals officer) or as a party or participant invited to a case. You agree to use the Platform only for your institution’s legitimate Title IX and grievance-resolution purposes and in accordance with your institution’s policies and applicable law.

The Platform is intended for use by adults and is not directed to children. Where a party or participant is a minor, or is otherwise entitled to act through a parent, guardian, or authorized representative, the institution governs that access as the records custodian, and such use must occur only as the institution permits. See our Privacy Policy for how information about minors is handled.

4. Accounts and security

5. Acceptable use

When using the Platform, you agree not to:

We may investigate suspected violations and may report conduct we believe is unlawful to your institution or to appropriate authorities.

6. Your content and submissions

You are responsible for the content you submit — including messages, evidence, attachments, descriptions, and witness information. You represent that you have the right to submit that content and that doing so does not violate any law or third-party right. Case records are controlled by your institution as the records custodian; do not submit content you are not authorized to share, and follow your institution’s instructions regarding case content. As between you and CampusResolve, you and your institution retain ownership of your content; you grant CampusResolve only the limited rights needed to host, process, secure, and display that content in order to operate the Platform for your institution.

7. Feedback

If you send us suggestions, ideas, or other feedback about the Platform, you agree that we may use it without restriction or obligation to you, and you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate that feedback into our products and services. We appreciate feedback but ask that you not include confidential case information in it.

8. Confidentiality of case information

Information in the Platform relating to Title IX and grievance-resolution matters is sensitive and confidential. You agree to access and use it only as authorized, only for its intended purpose, and in accordance with your institution’s policies and applicable law (including FERPA and Title IX). Do not disclose case information except as permitted by your institution and the law.

9. Not legal advice; the institution decides

The Platform is a software tool that supports an institution’s processes. It does not provide legal advice and is not a substitute for the professional judgment of the institution, its Title IX personnel, or its legal counsel. All jurisdictional, framework, relevance, notice, credibility, and determination decisions are made by the institution and its personnel — not by CampusResolve, and not by any automated feature of the Platform. You are responsible for ensuring your use complies with your institution’s obligations.

10. Not for emergencies or urgent safety needs

The Platform is not an emergency service and is not monitored in real time for emergencies. Do not use it to report or respond to an emergency, an immediate threat to safety, ongoing violence, or a risk of self-harm. If you or someone else is in immediate danger, contact 911 (or your local emergency number), campus safety or police, or an appropriate crisis line right away. CampusResolve is not responsible for monitoring for, or responding to, urgent safety situations; that responsibility rests with the institution and the appropriate emergency and safety resources.

11. Intellectual property

CampusResolve and its licensors own the Platform, including its software, design, and trademarks. Subject to these Terms and the Institution Agreement, you are granted a limited, non-exclusive, non-transferable, revocable right to access and use the Platform for its intended purpose. All rights not expressly granted are reserved. You and your institution retain rights to your own content and case records, as set out in the Institution Agreement. See our Trademarks page for use of our marks.

12. Availability and changes to the Platform

We may add, change, suspend, or discontinue features of the Platform, and may perform maintenance that temporarily affects availability. We do not guarantee that the Platform will be uninterrupted, error-free, or available at any particular time. Service levels, if any, are as set out in the Institution Agreement.

13. Disclaimers

To the maximum extent permitted by law, the Platform is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties regarding security, availability, accuracy, completeness, or uninterrupted operation. No advice or information obtained through the Platform or from CampusResolve creates any warranty not expressly stated in these Terms or the Institution Agreement. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

14. Limitation of liability

To the maximum extent permitted by law, CampusResolve and its suppliers, licensors, and personnel will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for any loss of data, loss of goodwill, or loss of profits, arising out of or relating to your use of or inability to use the Platform, even if we have been advised of the possibility of such damages. To the maximum extent permitted by law, our total aggregate liability to you as an individual user arising out of or relating to these Terms or the Platform will not exceed one hundred U.S. dollars (US$100). The commercial allocation of risk and any liability caps between CampusResolve and an institution are set out in the Institution Agreement, which controls for those matters. Some jurisdictions do not allow certain limitations, so some of these limitations may not apply to you.

15. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless CampusResolve and its affiliates, and their respective officers, employees, and agents, from and against any claims, damages, liabilities, and reasonable costs and expenses (including reasonable attorneys’ fees) arising out of or relating to (a) your unlawful, unauthorized, or fraudulent use of the Platform; (b) your violation of these Terms or of applicable law; or (c) your violation of the rights of a third party. This obligation does notapply to a party’s good-faith participation in their own case — for example, submitting evidence, messages, or information in the ordinary course of a proceeding — or to conduct undertaken at your institution’s direction within the scope of your authorized role. Nothing in this section limits any indemnification set out in the Institution Agreement, which governs the institution’s obligations.

16. Suspension and termination

Your access may be suspended or terminated by your institution or by CampusResolve — for example, for a violation of these Terms, to protect the Platform or its users, or in accordance with the Institution Agreement. Provisions that by their nature should survive termination (such as confidentiality, intellectual property, feedback, disclaimers, limitation of liability, indemnification, and the governing-law and dispute provisions) will survive.

17. Export controls and sanctions

You agree to use the Platform in compliance with all applicable export-control and economic- sanctions laws, including those of the United States. You represent that you are not located in, and will not use the Platform on behalf of anyone located in, a country or region subject to comprehensive U.S. sanctions, and that you are not a person with whom U.S. persons are prohibited from dealing.

18. Copyright and the DMCA

We respect the intellectual-property rights of others and ask that you do too. If you believe content on the Platform infringes your copyright, you may send a written notice to CampusResolve’s designated copyright agent that includes the information required by the Digital Millennium Copyright Act (17 U.S.C. § 512(c)(3)) — including identification of the copyrighted work and the allegedly infringing material, your contact information, a statement of good-faith belief, and a statement, under penalty of perjury, that the notice is accurate and that you are authorized to act. Notices may be directed to Campus Resolve Software, LLC (Attn: Copyright Agent) through the legal contact channel set out in your institution’s CampusResolve services agreement. Because Platform content is controlled by institutions as records custodians, we will coordinate with the relevant institution as appropriate. We may remove or disable access to material we believe in good faith to be infringing, and may terminate the access of repeat infringers.

19. Governing law, disputes, and time to bring a claim

These Terms, and any dispute arising out of or relating to them or to the Platform, are governed by the laws of the State of Ohio, without regard to its conflict-of-laws rules. Where CampusResolve and your institution have agreed to a governing law and venue in the Institution Agreement, that agreement controls as between CampusResolve and the institution.

Informal resolution first.If you have a concern or dispute, please contact us first (see “Contact” below) so we can try to resolve it. Most concerns can be resolved without formal proceedings, and we ask that you give us at least 30 days to do so before starting any formal action.

Venue. Except where prohibited by law, you and CampusResolve agree that any claim not resolved informally will be brought exclusively in the state or federal courts located in Ohio, and you consent to the personal jurisdiction of those courts. Nothing here prevents either party from seeking injunctive or other equitable relief to protect its intellectual property or confidential information.

Time to bring a claim. To the extent permitted by law, any claim arising out of or relating to these Terms or the Platform must be brought within one (1) year after the claim arose; otherwise it is permanently barred.

20. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will post the updated Terms here and revise the “Last updated” date above. Your continued use of the Platform after an update means you accept the updated Terms.

21. General

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms, in whole or in part, to an affiliate or in connection with a merger, acquisition, reorganization, or sale of assets. These Terms bind and benefit the parties and their permitted successors and assigns.

No waiver. Our failure to enforce any provision is not a waiver of our right to do so later, and any waiver must be in writing to be effective.

Severability. If any provision of these Terms is held to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Entire agreement. These Terms, together with the documents they reference (such as our Privacy Policy) and, for institutions, the Institution Agreement, are the entire agreement between you and CampusResolve regarding individual use of the Platform and supersede any prior understandings on that subject.

Relationship of the parties. These Terms do not create any partnership, joint venture, agency, or employment relationship between you and CampusResolve.

22. Contact

For questions about a specific case, please contact your institution’s Title IX office. For questions about the Platform or these Terms, contact CampusResolve through the channels set out in your institution’s CampusResolve services agreement.