Help & Support

This page covers signing in, managing your account, and the common tasks in CampusResolve. For anything about a specific case, your institution’s Title IX office is your primary point of contact — CampusResolve does not administer cases or make decisions about them.

Signing in

Sign in with your email and password. If your account has two-factor authentication enabled, a second step asks for the current six-digit code from your authenticator app before you’re signed in. For security, once two-factor is set up it is required at every sign-in.

New parties don’t start with an account. Your institution sends you a secure enrollment link; opening it lets you set a password and enroll an authenticator, which creates your login. For your security, sessions end automatically after a period of inactivity — just sign in again to continue.

Your account & settings

Most account tasks are self-service in Account & Settings:

• update your name, contact details, preferred name, pronouns, and profile photo;
• change your password;
• set up or re-enroll two-factor authentication (for example, if you get a new phone);
• review your active sessions and sign out of other devices.

If you are locked out or can’t complete two-factor setup, contact your institution’s Title IX office, which can arrange a reset.

Common tasks

If you’re a party (complainant or respondent)

• accept your enrollment invitation and set up your account;
• view your case status, notices, and upcoming deadlines;
• read and reply to messages from the Title IX office, and acknowledge notices when asked;
• submit evidence or documents where your process allows it.

If you’re staff

• manage cases from intake through resolution;
• invite and onboard parties, and track who still needs access;
• issue notices, set deadlines, and manage communications and evidence.

Something not working?

A few quick steps often help:

• reload the page, and use a current version of your browser;
• make sure you’re signed in with the correct account;
• note what you were doing and any message you saw — it helps whoever assists you.

For problems that persist or to report an issue, see the Feedback page; for accessibility barriers, see the Accessibility page.